Since our products are only made once ordered, the production process typically takes 2-5 business days. Please note that these times are estimates and actual production times may vary based on factors beyond our control such as high order volumes, time of the year, and holidays.

Our standard shipping times range from 2 to 5 business days. Please note that these times are estimates, and actual delivery times may vary based on factors beyond our control, such as carrier delays, weather conditions, and order processing time.

Orders are processed between 7-10 business days of being placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Please refer to our Shipping Policy for more information.

Cancellations aren't guaranteed for the orders already in production. You can contact us at support@heartofbalkan.com if you would like to cancel an order and we will try our best to cancel it for you.

Please refer to our Returns & Refund Policy for more information.

Here are the steps we recommend taking to address this issue:

1. Check the tracking information provided in the shipping notification email. This will give you an update on the current location and status of your package(s).

2. Be sure to double check that the correct shipping address was entered.

3. We can file a claim with the carrier, but we recommend contacting your local post office as it may be held up there.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

We offer clothing, accessories, and home items.

All of our clothing products are unisex and tend to be on the looser fit so if you would like a more tapered fit, size down. Please take a look at our size chart for more information.

Yes, more cities are coming soon!

We currently offer standard shipping. The shipping takes approximately 2-5 business days.

Shipping costs will vary depending on the shipping method, product type, and delivery destination. Shipping costs are calculated at checkout.

Not as of now but international shipping will be coming soon!

We can update the shipping address on our end, as long as the product is still in production and hasn't been shipped. If this applies to you, please send us an email at support@heartofbalkan.com and we will get it taken care of for you.

Since we are a print on demand and products are only made once ordered, we don't offer returns. We do not accept replacements or refunds for items that were ordered in the wrong color, size, or if you have changed your mind about the item(s). Please refer to our Return & Refund Policy for more information.

We have a within 30 days of product delivery replacement or refund policy that only applies if you have received a product that is damaged, there is a manufacturing error, or if you have received the wrong product. If you received the wrong item, please send us an email at support@heartofbalkan.com with your order # and photo of the product (s) received and we will send a replacement or refund. Please refer to our Return & Refund Policy for more information.

We have a within 30 days of product delivery replacement or refund policy that only applies if you have received a product that is damaged,there is a manufacturing error, or if you have received the wrong product. Please refer to our Return & Refund Policy for more information.

We have a within 30 days of product delivery replacement or refund policy that only applies if you have received a product that is damaged, there is a manufacturing error, or if you have received the wrong product. Please refer to our Return & Refund Policy for more information.